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Remote Help

Download, Execute and Get Started!

At times, ITM QuickSupport Team may require to remotely access your machine to help you troubleshoot, we use TeamViewer software to provide remote desktop access.

01 To be able to establish a remote connection, make sure that your internet connection is up.

02 Download the latest version of the remote access software for Win or Mac OS platform.

Downloads are checked daily and verified to be safe.

03 You will now see the main window. List down the following: Session Code & Your Name.

For Windows OS Platform

For Mac OS Platform

04 Inform our QuickSupport Team of your ID. We will then be able to help you troubleshoot the issue remotely, as if we are sitting beside you. Once you close the application, ITM will no longer have access.

Teamviewer is owned by TeamViewer GmbH and ITM is not in any other ways promoting or connected with the said company. Using of this software should abide and follow Owner's Licence Agreement.

“ 24/7 Tech Support – Business isn’t just 9-5! ”

Whether you opt for a Monthly Managed IT Maintenance plan with Enterprise Managed IT Solutions or you prefer our on demand service we provide access to a skilled team of experienced IT professionals. This includes Microsoft Certified IT professionals and Cisco experienced network technicians. If your IT systems are down and you need help now our team will get you back online quickly. Technicians are always available 24/7.

Our flexible Managed IT Service offerings relieve your day-to-day IT worries. We proactively manage your IT needs with a deep understanding of the systems and technologies that drive business today with a clear view of what’s coming tomorrow. As your ever-available IT department, ITM is an extension of your company – basically, your IT department on call. So…